Refund & Cancellation Policy

Last updated: 21 October 2026

Real Federation aims to describe fees, inclusions and cancellation conditions clearly before a payment is made. Because training, events, membership and other services can have different delivery arrangements, review the terms shown for the specific service before purchasing.

1. Check the offer before payment

Before paying, review the exact service name, total amount, applicable taxes, payment frequency, access period, delivery format and refund or cancellation rules. If any term is unclear, please ask for written clarification before completing the transaction.

A page describing a general service does not override a more specific offer or signed agreement, except where applicable law provides otherwise. Any service-specific condition should be visible before the customer commits.

2. How to submit a request

Send a request to connect@realfederationhq.com with the subject “Refund or Cancellation Request”. To help us locate the transaction, include:

• Your name and the email address used when registering or paying.
• The service or programme name.
• The payment date, amount and transaction reference or receipt number.
• A clear description of the issue and the outcome you are requesting.
• Any relevant non-sensitive correspondence or confirmation.

3. Payment errors and duplicate charges

If you believe you were charged twice for one transaction, charged an incorrect amount or charged without receiving the expected payment confirmation, contact us promptly. We will review the records available from our systems and payment provider and explain the next steps.

Where a duplicate or incorrect charge is confirmed, appropriate corrective action will be taken in accordance with the transaction records, provider procedures and applicable law.

4. Digital training, membership and delivered services

For a digital resource, training programme, membership or other service, refund eligibility may depend on the terms shown before purchase, the service already supplied, access granted, the start of delivery and any statutory consumer rights. Please review the exact conditions associated with the purchase.

Accessing digital material or attending a session may affect eligibility where the published terms lawfully specify that effect. Such conditions must be clearly disclosed before payment and cannot remove rights that applicable law does not permit a business to exclude.

5. Live sessions, webinars and scheduling

Free sessions do not have a participation fee to refund. If a separate paid event, workshop or live programme is offered, its booking page or written offer should specify any cancellation deadline, transfer option, rescheduling procedure and refund conditions.

If you cannot attend a session, contact us as soon as practical. A reschedule or transfer may be possible only where the specific offer allows it and a suitable alternative is available.

6. Cancellation by Real Federation or non-delivery

If we cancel a paid service or cannot deliver a material part of the service as described, we will communicate the available remedy in accordance with the specific agreement and applicable law. This may involve rescheduling, an alternative delivery arrangement or a refund where required or agreed.

Changes in third-party project availability, schedules or external providers may affect services connected with those providers. The consequences should be governed by the disclosed terms and applicable law rather than an assumed outcome.

7. Review and response

We aim to acknowledge and review complete requests within a reasonable period during business operations. We may request further information that is reasonably necessary to identify the transaction or understand the concern. Please do not send passwords or complete card details.

We will communicate the review outcome and any required next steps using the contact information associated with the request.

8. Approved refund processing

Where a refund is approved, it will ordinarily be routed through the original payment method or the payment provider’s permitted process, unless another lawful arrangement is agreed. The date on which funds appear in an account may depend on the bank or payment provider.

Any processing estimate provided is not a guarantee of the provider’s settlement time. Keep the refund confirmation and transaction reference for follow-up.

9. Chargebacks and payment disputes

If you believe a payment is incorrect, please contact us and your payment provider through their official process. We encourage accurate descriptions of the transaction and cooperative resolution of genuine payment issues. This does not restrict any right you have to raise a valid dispute.

10. No removal of legal rights

Nothing in this policy is intended to exclude consumer protections or other legal rights that cannot lawfully be limited. If a term in this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

11. Contact details

Email connect@realfederationhq.com with “Refund or Cancellation Request” in the subject line. Please include the information listed above so we can review the issue efficiently.