REAL FEDERATION
Contact Real Federation
Have a question about training, business guidance or a specific service? Send us an email and describe what you would like to understand.
Get in touch
We welcome your questions.
Tell us what you are looking for and include any relevant reference number if you are asking about a registration or payment.
Useful details to include
Your name, the email you registered with, the service concerned and a short description of your question.
Response expectations
We aim to respond within a reasonable period during normal business operations. Response times may vary depending on the nature of the enquiry.
Choose your enquiry
How can we help?
Training and educational resources
Ask about the learning areas covered, format, expected commitment, eligibility and any applicable fees. Please review the training page before enrolling.
Channel partner opportunities
Ask about the general onboarding process, project-specific requirements, documentation and written terms. Availability and conditions can vary.
Webinar registration
For session details, start with the registration page. For help with a registration, email us with the address you used and the issue you encountered.
Payment or refund enquiry
Include the transaction reference, payment date, service name and registered email address. Never include passwords, card numbers or security codes.
Privacy and email preferences
You can contact us to raise a personal information request or ask to stop marketing emails. Please use the same address you used to register where practical.
BEFORE YOU EMAIL
Help us resolve your request efficiently
For a faster response, use a clear subject line such as “Training Enquiry”, “Webinar Registration Help”, “Refund Request” or “Privacy Request”. If your question relates to a prior interaction, include the date and any reference number available.
Please do not email passwords, payment card details, identity documents or other sensitive information unless it is specifically required through a secure and appropriate process.
- Describe the issue in a few sentences.
- State which page, service or registration the message relates to.
- Include screenshots only when they do not expose unnecessary personal or payment details.
- If you are asking about a project, identify the project and the information you need verified.
IMPORTANT INFORMATION
Business identity and correspondence
The business name used on this website is Real Federation. If your enquiry requires a contract, invoice or payment confirmation, please check that the legal entity name and billing details shown on that document are correct before proceeding.
Where a formal registered business name, business address or telephone number is relevant to a transaction, those details should be supplied in the applicable official document or service communication. This website does not invent or substitute unverified details.
Prefer to start by reading?
Review our policies and service descriptions before sending your enquiry.
Explore What We Offer →Secure communication
Protect your information when contacting us.
Use the published business email address and include only the information needed to identify your request. For payment questions, a transaction reference is generally more useful than sending a full bank or card statement.
Do not send account passwords, one-time passcodes, card security codes or login recovery details by email. If a support request requires identity verification, ask us which secure method should be used before sharing documents.
What happens after you contact us?
Your message may be reviewed to understand the issue, route it to the relevant person, respond to your request and maintain a record of the interaction. Contact details should not be added to unrelated marketing lists merely because you asked a support question.
- We may ask a follow-up question if the request is unclear.
- Keep copies of important service, registration and payment correspondence.
- If you ask us to stop promotional email, state the address receiving the messages.
- If you are contacting us about a property, verify project-specific information with the authorised source.
If you suspect a message claiming to be from Real Federation is fraudulent, do not send credentials or money in response. Contact us through the email address published on this website.